How to Care for Your Peloton Bike, Tread, or Row
Cleaning, screens, pedals, cords, and when to call
Connected equipment like Peloton adds a touchscreen and software to the usual moving parts. Care means protecting the screen, electronics, and mechanical parts from sweat, harsh cleaners, loose pedals, and damaged cords. This is general owner-care guidance, not an official Peloton procedure. Check the instructions for your exact model and surface before cleaning, adjusting, or servicing it.
What You'll Need
- Soft cloths
- One slightly damp, one dry, plus a microfiber cloth for the touchscreen.
- Mild, ammonia-free cleaner
- Use a model- and surface-approved, non-abrasive cleaner. Not bleach or ammonia.
- About ten minutes
- Wipe after every use; a deeper clean once a month.
Quick Reference
| Part | How to care for it |
|---|---|
| Bike and Bike+: seat, frame, handlebars | Switch off and unplug before cleaning as the manual directs. Apply approved cleaner to a cloth, not the machine. Wipe sweat and dry surfaces; avoid moisture around electronics, seams, screws, and openings. |
| Tread: belt and frame | Switch off and unplug first. Remove accessible debris and clean only as directed for the exact Tread or Tread+ model and surface. Do not spray or pour liquid onto belts, slats, openings, or electronics. Let surfaces dry before use. |
| Row: rail and frame | Unplug first. Use the exact Row model's approved cloth and cleaner on accessible surfaces. Keep the rail installed for routine cleaning. Do not add lubricant unless that model's current instructions explicitly require it. |
| Touchscreen: all models | Power off as directed. Use a clean microfiber cloth and only a screen-approved product applied to the cloth, not the screen. Avoid excess moisture and harsh cleaners. |
Mechanical checks
- Bike and Bike+ pedals and cleats: check looseness, cracks, and wear before use. Follow the exact model's inspection, replacement, and torque instructions, not a universal annual replacement rule. Stop riding if a pedal or crank is loose.
- Seat and handlebar adjustments: confirm both posts are secure and adjustment knobs lock firmly before every ride.
- Tread belt and deck: check centering and look for frayed or curled edges. Do not lubricate unless your specific Tread's instructions say to.
- Cords and plugs: keep away from heat, sharp edges, moisture, and walking paths. Never move equipment by pulling its cord.
Software and connectivity
- Keep connected to Wi-Fi and allow software updates to install; updates can resolve software problems.
- If the screen freezes, follow the model's restart instructions once; do not interrupt an update.
- Photograph any error message before restarting to help diagnosis.
Warranty first
- If warranty coverage may apply, contact Peloton Support before authorizing work and check the applicable terms.
- Third-party service does not automatically void an entire warranty. We can discuss out-of-warranty diagnosis and available options.
Please Avoid
- Bleach, ammonia, abrasive cleaners, or Clorox-type wipes on the screen or Tread and Row surfaces.
- Spraying cleaner directly on equipment or the touchscreen.
- Adding lubricant without your exact model's instructions.
- Moving equipment by its power cord.
- Riding with a loose pedal, seat post, or handlebar.
- Using equipment with a damaged cord or plug.
When to Call Us
- Stop use for smoke, burning smells, sparks, shocks, damaged cords, loose load-bearing parts, or a frayed or rubbing belt. Keep others away. Switch off and unplug only if safe; do not touch wet, hot, or sparking electrical parts. Request service.
We service connected bikes, treadmills, and rowers for mechanical wear, power and cord issues, and calibration. Follow the current manual for the exact model. Heartbeat Fitness Repair is independent and is not affiliated with, sponsored by, or endorsed by Peloton. Peloton is a trademark of its owner.
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Heartbeat Fitness Repair — Tampa Bay, FL. Call 727-512-5120 or book online.